Refund policy

Last updated: 24 August 2026

AI OFM PLAYBOOK (aiofmplaybook.online) is operated from Poland. Sole operator, not a registered company. Email is the only contact channel and it reaches the operator directly: contact@aiofmplaybook.online — support, delivery problems, refunds, complaints, data requests and legal notices all go to that address.

A digital publication cannot be returned once it has been read, which is why most sellers of this kind of product refuse refunds outright. This one does not.

14 days, no reason needed

Within 14 days of purchase, email contact@aiofmplaybook.online with your order number and the word refund. You do not have to explain yourself, you will not be put through an interview, and there is nothing to send back. The money goes back by the original payment method through the processor that took it, normally within a few business days of us approving it and in any case within 14 days.

If the file did not arrive or will not open

That is a delivery failure, not a refund question. Write in at any time, including after the refund window has closed, and it gets resent. Check the spam folder first, and tell us the address you used at checkout.

If you bought a lower tier and then a higher one

The tiers overlap on purpose — each contains everything below it. Say so when you buy the higher one and the overlap is credited rather than charged twice.

Your statutory rights

Consumers in the European Union and the United Kingdom have a statutory right to withdraw from a distance purchase within 14 days. For downloadable digital content that right may be waived at the point of purchase with your express consent, which is what checkout asks for so that the file can be delivered immediately. The 14 days above is given regardless of that waiver. Nothing in this policy limits any statutory right you have; where it says less than the law of your country gives you, the law applies.

Where a refund can be refused

We refuse a refund only where the request is plainly abusive — for example repeated buy-and-refund cycles on the same store, or a request from someone who has redistributed the file. Not liking the conclusions in the material is not abuse and is a perfectly good reason to ask for your money back.

Complaints

Email us with your order number and what went wrong. If we cannot resolve it, consumers in the EU may take it to their national consumer authority or to an alternative dispute resolution body; buyers elsewhere keep whatever local remedies apply to them.